Complaints and notification report register
In December 2016, the Chief Ombudsman, advised entities covered by the Official Information Act and related legislation that his office had decided to publish six-monthly reports on official information complaints received by his office and the outcomes of their investigations.
In responding to this initiative, we decided to match the Ombudsman by publishing a six-monthly report on the complaints and enquiries received by Otago Polytechnic Te Pūkenga.
|
Reference |
Date Received |
Raised by |
Summary |
Status |
Outcome |
|---|---|---|---|---|---|
|
ACD/COM |
17.12.2021 |
Learner
|
Unhappy with result and experience |
Closed |
Resolved |
|
COM |
01.02.2022 |
General Public
|
Unhappy with Accommodation waitlist |
Closed |
Response provided |
|
DIS |
02.02.2022 |
Learner |
Overdue unpaid fines with Proctor |
Closed |
Resolved |
|
DIS |
02.02.2022 |
Learner |
Overdue unpaid fines with Proctor |
Closed |
Resolved |
|
COM |
21.02.2022 |
Learner
|
Online harassment from another learner |
Closed |
Resolved |
|
COM |
22.02.2022 |
Learner |
Request to transfer to online learning not able to be accommodated |
Closed |
Closed |
|
COM |
28.02.2022 |
Graduate
|
Incorrect transcript |
Closed |
Resolved |
|
DIS |
28.02.2022 |
Int learner |
Poor attendance and lack of progress resulting in exclusion |
Closed |
Resolved |
|
COM |
02.03.2022 |
Applicant Learner |
Unhappy with application process |
Closed |
Response provided |
|
COM |
03.03.2022 |
Graduate
|
Waited too long for completion certificate (3 weeks) |
Closed |
Resolved |
|
COM |
14.03.2022 |
General Public
|
Online harassment by a learner |
Closed |
Resolved |
|
Notifiable privacy Breach |
07.03.2020 |
Staff member and Learner
|
Personal information emailed to wrong person |
Closed |
Resolved |
|
DIS |
29.03.2022 |
Int learner |
Poor attendance and lack of progress resulting in exclusion |
Closed |
Resolved |
|
COM |
04.04.2022 |
Learner
|
Dissatisfied with programme delivery |
Ongoing |
Ongoing |
|
COM |
12.04.2022 |
Graduate
|
Experience while learner |
Closed |
Resolved |
|
COM |
14.04.2022 |
Learner
|
Unhappy that programme could not be completed offshore |
Closed |
Resolved |
|
COM |
10.05.2022 |
Learner
|
Learner Project Identified areas with no or poor disability access |
Ongoing |
Ongoing |
|
ACD |
31.05.2022 |
Learner
|
Appealing pass grade |
Closed |
Learner withdrew appeal |
|
COM |
10.06.2022 |
Learner
|
Dissatisfied with Programme support |
Closed |
Resolved |
|
COM |
17.05.2022 |
Learner
|
Dissatisfied with programme delivery |
Ongoing |
Ongoing |
|
COM |
24.05.2022 |
Learner
|
Dissatisfied with programme delivery |
Ongoing |
Ongoing |
|
COM |
01.07.2022 |
Learners |
Dissatisfied with programmes delivery |
Closed |
Resolved |
|
DIS |
06.07.2022 |
Learners
|
Plagiarism - educative approach taken |
Closed |
Resolved |
|
COM |
06.07.2022 |
Learner
|
Dissatisfied with learning experience |
Closed |
Resolved |
|
COM |
08.07.2022 |
Learner
|
Unhappy with contradictory assessment information |
Closed |
Resolved |
|
COM |
13.07.2022 |
Learner
|
Unhappy that application was declined |
Closed |
Resolved |
|
COM |
13. 07.2022 |
Learner
|
Unsatisfactory programme delivery |
Closed |
Resolved |
|
COM |
15.07.2022 |
Learner
|
Unsatisfactory programme delivery |
Ongoing |
Ongoing |
|
COM |
18.07.2022 |
Learner BE
|
Unhappy with programme and support |
Ongoing |
Ongoing |
|
COM |
29.07.2022 |
Learner |
Complained about limit on number of guests at pre-grad event. |
Closed |
Resolved |
|
DIS |
01.08.2022 |
Staff |
Learner in serious breach of Policy and Learner Rights and Responsibilities |
Closed |
Resolved |
|
DIS |
17.08.2022 |
Int learner |
Failed breath alcohol test on campus, excluded |
Closed |
Resolved |
|
DIS |
31.08.2022 |
Int learner |
Poor attendance and failure to pass resulting in exclusion |
Closed |
Resolved |
|
COM |
02.09.2022 |
Int Learner |
Various complaints about learning experience |
Closed |
Resolved |
|
DIS |
07.09.2022 |
Int Learner |
Poor attendance and failure to pass resulting in exclusion |
Closed |
Resolved |
|
COM/Privacy Breach |
07.09.2022 |
Learner via advocate |
Unsatisfactory experience/inadvertent privacy breach |
Closed |
Resolved |
|
COM |
12.09.2022 |
Learner
|
Advocating on behalf of class for more timely responses from staff |
Closed |
Resolved |
|
COM |
19.09.2022 |
Former learner
|
Historic complaint |
Closed |
Resolved |
|
DIS |
29.9.2022 |
Int Learner |
Failure to pass resulting in exclusion |
Closed |
Resolved |
|
COM |
05.10.2022 |
Graduate
|
Follow up re poor experience while a learner |
Closed |
Resolved |
|
COM |
22.10.2022 |
Learner |
Conflict with other learners |
Closed |
Resolved |
|
COM |
18.11.2022 |
Learner |
Issue with advertising work for sale at end of year exhibition |
Closed |
Resolved |
|
HRC |
22.11.2022 |
Contracted staff |
Allegation of racist assessment practices |
Ongoing |
Ongoing |
|
COM |
24.11.2022 |
4 x learners |
Dissatisfied with many aspects of their programme |
Closed |
Resolved |
|
DIS |
7.12.2022 |
Learner |
Long pattern of poor attendance and failure to pass resulting in exclusion |
Closed |
Resolved |
|
DIS |
7.12.2022 |
Learner |
Long pattern of poor attendance and failure to pass resulting in exclusion |
Closed |
Resolved |
|
PRV |
16.12.2022 |
Graduate |
Request for information held on file about him |
Closed |
Resolved |
|
DIS |
22.12.2022 |
Int learner
|
Repeated plagiarism after warnings resulting in exclusion |
Closed |
Resolved
|
Key to abbreviations
OIA - Requests for official information
ACD - Academic appeals
COM - Complaints lodged with the Complaints Coordinator
DIS - Discipline
CAN - Enrolment cancelled
SUS - Learner suspended from course/programme
PRB - Learner on academic probation
OMB - Office of the Ombudsman
PRV - Privacy request
Notifiable Privacy request
The office of the Privacy Commissioner states, "A privacy breach that poses a risk of serious harm or causes serious harm would be one that:
- Causes (or may cause) loss, damage or injury
- Adversely affects (or may adversely affect) the rights and interests of the individual
- Results in (or may result in) significant humiliation, loss of dignity, injury to feelings
