Complaints and notification report register

In December 2016, the Chief Ombudsman, advised entities covered by the Official Information Act and related legislation that his office had decided to publish six-monthly reports on official information complaints received by his office and the outcomes of their investigations.

In responding to this initiative, we decided to match the Ombudsman by publishing a six-monthly report on the complaints and enquiries received by Otago Polytechnic Te Pūkenga.

Reference

Date Received

Raised by

Summary

Status

Outcome

ACD/COM

17.12.2021

Learner

 

Unhappy with result and experience

Closed

Resolved

COM

01.02.2022

General Public

 

Unhappy with Accommodation waitlist

Closed

Response provided

DIS

02.02.2022

Learner

Overdue unpaid fines with Proctor

Closed

Resolved

DIS

02.02.2022

Learner

Overdue unpaid fines with Proctor

Closed

Resolved

COM

21.02.2022

Learner

 

Online harassment from another learner

Closed

Resolved

COM

22.02.2022

Learner

Request to transfer to online learning not able to be accommodated

Closed

Closed

COM

28.02.2022

Graduate

 

Incorrect transcript

Closed

Resolved

DIS

28.02.2022

Int learner

Poor attendance and lack of progress resulting in exclusion

Closed

Resolved

COM

02.03.2022

Applicant Learner

Unhappy with application process

Closed

Response provided

COM

03.03.2022

Graduate

 

Waited too long for completion certificate (3 weeks)

Closed

Resolved

COM

14.03.2022

General Public

 

Online harassment by a learner

Closed

Resolved

Notifiable privacy Breach

07.03.2020

Staff member and Learner

 

Personal information emailed to wrong person

Closed

Resolved

DIS

29.03.2022

Int learner

Poor attendance and lack of progress resulting in exclusion

Closed

Resolved

COM

04.04.2022

Learner

 

Dissatisfied with programme delivery

Ongoing

Ongoing

COM

12.04.2022

Graduate

 

Experience while learner

Closed

Resolved

COM

14.04.2022

Learner

 

Unhappy that programme could not be completed offshore

Closed

Resolved

COM

10.05.2022

Learner

 

Learner Project Identified areas with no or poor disability access

Ongoing

Ongoing

ACD

31.05.2022

Learner

 

Appealing pass grade

Closed

Learner withdrew appeal

COM

10.06.2022

Learner

 

Dissatisfied with Programme support

Closed

Resolved

COM

17.05.2022

Learner

 

Dissatisfied with programme delivery

Ongoing

Ongoing

COM

24.05.2022

Learner

 

Dissatisfied with programme delivery

Ongoing

Ongoing

COM

01.07.2022

Learners

Dissatisfied with programmes delivery

Closed

Resolved

DIS

06.07.2022

Learners

 

Plagiarism - educative approach taken

Closed

Resolved

COM

06.07.2022

Learner

 

Dissatisfied with learning experience

Closed

Resolved

COM

08.07.2022

Learner

 

Unhappy with contradictory assessment information

Closed

Resolved

COM

13.07.2022

Learner

 

Unhappy that application was declined

Closed

Resolved

COM

13. 07.2022

Learner

 

Unsatisfactory programme delivery

Closed

Resolved

COM

15.07.2022

Learner

 

Unsatisfactory programme delivery

Ongoing

Ongoing

COM

18.07.2022

Learner BE

 

Unhappy with programme and support

Ongoing

Ongoing

COM

29.07.2022

Learner

Complained about limit on number of guests at pre-grad event.

Closed

Resolved

DIS

01.08.2022

Staff

Learner in serious breach of Policy and Learner Rights and Responsibilities

Closed

Resolved

DIS

17.08.2022

Int learner

Failed breath alcohol test on campus, excluded

Closed

Resolved

DIS

31.08.2022

Int learner  

Poor attendance and failure to pass resulting in exclusion

Closed

Resolved

COM

02.09.2022

Int Learner

Various complaints about learning experience

Closed

Resolved

DIS

07.09.2022

Int Learner

Poor attendance and failure to pass resulting in exclusion

Closed

Resolved

COM/Privacy Breach

07.09.2022

Learner via advocate

Unsatisfactory experience/inadvertent privacy breach

Closed

Resolved

COM

12.09.2022

Learner

 

Advocating on behalf of class for more timely responses from staff

Closed

Resolved

COM

19.09.2022

Former learner

 

Historic complaint

Closed

Resolved

DIS

29.9.2022

Int Learner

Failure to pass resulting in exclusion

Closed

Resolved

COM

05.10.2022

Graduate

 

Follow up re poor experience while a learner

Closed

Resolved

COM

22.10.2022

Learner

Conflict with other learners

Closed

Resolved

COM

18.11.2022

Learner

Issue with advertising work for sale at end of year exhibition

Closed

Resolved

HRC

22.11.2022

Contracted staff

Allegation of racist assessment practices

Ongoing

Ongoing

COM

24.11.2022

4 x learners

Dissatisfied with many aspects of their programme

Closed

Resolved

DIS

7.12.2022

Learner

Long pattern of poor attendance and failure to pass resulting in exclusion

Closed

Resolved

DIS

7.12.2022

Learner

Long pattern of poor attendance and failure to pass resulting in exclusion

Closed

Resolved

PRV

16.12.2022

Graduate

Request for information held on file about him

Closed

Resolved

DIS

22.12.2022

Int learner

 

Repeated plagiarism after warnings resulting in exclusion

Closed

Resolved

 

Key to abbreviations 

OIA - Requests for official information 

ACD - Academic appeals 

COM - Complaints lodged with the Complaints Coordinator 

DIS - Discipline 

CAN - Enrolment cancelled 

SUS - Learner suspended from course/programme 

PRB - Learner on academic probation 

OMB - Office of the Ombudsman 

PRV - Privacy request 

Notifiable Privacy request 

The office of the Privacy Commissioner states, "A privacy breach that poses a risk of serious harm or causes serious harm would be one that:

  • Causes (or may cause) loss, damage or injury 
  • Adversely affects (or may adversely affect) the rights and interests of the individual 
  • Results in (or may result in) significant humiliation, loss of dignity, injury to feelings