Complaints and notification report register
In December 2016, the Chief Ombudsman, advised entities covered by the Official Information Act and related legislation that his office had decided to publish six-monthly reports on official information complaints received by his office and the outcomes of their investigations.
In responding to this initiative, we decided to match the Ombudsman by publishing a six-monthly report on the complaints and enquiries received by Otago Polytechnic Te Pūkenga.
2024 Complaints and Notifications Register - Otago Polytechnic Auckland International Campus
| Reference* | Date Received | Raised by | Summary | Status | Outcome |
|---|---|---|---|---|---|
| CAN | 5/3/2024 | International Learner | Attendance issues - in breach of visa conditions | Closed | Resolved |
| CAN | 5/3/2024 | International Learner | Attendance issues - in breach of visa conditions | Closed | Resolved |
| CAN | 5/3/2024 | International Learner | Attendance issues - in breach of visa conditions | Closed | Resolved |
| CAN | 5/3/2024 | International Learner | Attendance issues - in breach of visa conditions | Closed | Resolved |
| CAN | 5/3/2024 | International Learner | Attendance issues - in breach of visa conditions | Closed | Resolved |
| DIS | 12/3/2024 14/11/2024 |
International Learner | Falsifying medical certificates. Attendance issues - at risk of not meeting visa requirements. | Monitoring | |
| DIS | 12/3/2024 | International Learner | Falsifying medical certificates. | Monitoring | |
| CAN | 18/3/2024 | International Learner | Lack of engagement. | Closed | Resolved |
| CAN | 22/3/2024 | International Learner | Lack of engagement. | Closed | Resolved |
| DIS | 25/3/2024 | International Learner | Falsifying medical certificates. | Monitoring | |
| CAN | 28/3/2024 | International Learner | Attendance issues - in breach of visa conditions | Closed | Resolved |
| CAN | 28/3/2024 | International Learner | Attendance issues - in breach of visa conditions | Closed | Resolved |
| DIS | 18/04/2024 | International Learner | Academic Integrity breaches. | Monitoring | |
| DIS | 24/04/2024 | International Learner | Academic Integrity breaches. | Monitoring | |
| DIS | 24/04/2024 | International Learner | Academic Integrity breaches. | Monitoring | |
| DIS | 24/04/2024 | International Learner | Falsifying medical certificates. | Monitoring | |
|
DIS |
28/04/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
30/04/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
30/04/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
30/04/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
3/5/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
3/5/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
6/5/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
6/5/2024 |
International Learner |
Falsified medical certificate. |
Monitoring |
|
|
DIS |
6/5/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
7/5/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
7/5/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS |
9/5/2024 |
International Learner |
Falsifying medical certificates. |
Monitoring |
|
|
DIS |
16/5/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
DIS CAN |
16/5/2024, 31/07/2024 |
International Learner |
Academic Integrity breaches Breach of conditions |
Closed
|
Resolved |
|
CAN |
20/5/2024 |
International Learner |
Lack of engagement |
Closed |
Resolved |
|
CAN |
29/05/2024 |
International Learner |
Academic Integrity breaches and lack of engagement |
Closed |
Resolved |
|
DIS |
29/05/2024 |
International Learner |
Disruptive behaviour |
Monitoring |
|
|
CAN |
31/05/2024 |
International Learner |
Failure to attend. In breach of visa conditions |
Closed |
Resolved |
|
DIS |
31/05/2024 |
International Learner |
Failure to attend. In breach of visa conditions |
Closed |
Resolved |
|
ACD |
7/06/2024 |
International Learner |
Request for Reconsideration of course result. |
Closed |
Resolved |
|
DIS/CAN |
14/06/2024 |
International Learner |
Falsified Medical certificates – attendance and academic integrity issues |
Closed |
Resolved |
|
DIS |
17/06/2024 |
International Learner |
Academic Integrity breaches |
Monitoring |
|
|
CAN |
3/07/2024 |
International Learner |
Failure to attend. In breach of visa conditions |
Closed |
Resolved |
|
CAN |
5/07/2024 |
International Learner |
Unsatisfactory progress. In breach of visa conditions |
Closed |
Resolved |
|
ACD/COM |
14/5/2024 |
International Learner |
Grade appeal |
Closed |
Resolved |
|
ACD |
2/7/2024 |
International Learner |
Grade appeal |
Closed |
Resolved |
|
ACD |
16/7/2024 |
International Learner |
Grade appeal |
Monitoring |
|
|
PRB CAN |
24/7/2024 29/8/2024 |
International Learner |
Unsatisfactory Progress and poor attendance. In breach of visa conditions |
Closed |
Resolved |
|
DIS |
2/8/2024 |
International Learner |
Disciplinary warning |
Closed |
Resolved |
|
PRB |
2/8/2024 |
International Learner |
Risk of exclusion – insufficient progress. |
Monitoring |
|
|
CAN |
5/8/2024 |
International learner |
Academic integrity breaches |
Closed |
Resolved |
|
CAN |
5/8/2024 |
International Learner |
Insufficient Progress. In breach of visa conditions. |
Closed |
Resolved |
|
DIS |
7/8/2024 |
International Learner |
Falsified medical certificate. Meeting and attendance warning. |
Monitoring |
|
|
DIS |
21/8/2024 |
International Learner |
Attendance Meeting, Support offered. Final warning. |
Monitoring |
|
|
DIS |
23/8/2024 |
International Learner |
Attendance Meeting, support offered. Final warning. |
Monitoring |
|
|
CAN |
23/8/2024 |
International Learner |
Attendance issues in breach of visa conditions. |
Closed |
Resolved |
|
CAN |
28/8/2024 |
International Learner |
Academic integrity and attendance issues. Failure to progress |
Closed |
Resolved |
|
CAN |
6/9/2024 |
International Learner |
Attendance issues and failure to progress |
Closed |
Resolved |
|
DIS |
10/9/2024 |
International Learner |
Attendance issues, support offered. Being monitored. |
Monitoring |
|
|
CAN |
9/9/2024 |
International Learner |
Stopped attending – in breach of visa conditions. |
Closed |
Resolved |
|
CAN |
11/9/2024 |
International Learner |
Stopped attending – in breach of visa conditions. |
Closed |
Resolved |
|
DIS |
18/9/2024 |
International Learner |
Falsified tax invoice to cover absence. Final warning. |
Closed |
Resolved |
|
CAN |
18/9/2024 |
International Learner |
Insufficient progress and attendance. Withdrawn. |
Closed |
Resolved |
|
DIS |
27/9/2024 |
International Learner |
Attendance and Academic integrity issues. Learning contract and warning. |
Monitoring |
|
|
PRB, CAN |
1/10/2024 |
International Learner |
Unsatisfactory Progress. Withdrawn |
Closed |
Resolved |
|
PRB |
1/10/2024 |
International Learner |
Unsatisfactory Progress, Learning Contract and Final Warning |
Monitoring |
|
|
PRB |
1/10/2024 |
International Learner |
Unsatisfactory Progress, Learning Contract and Final Warning |
Monitoring |
|
|
PRB |
1/10/2024 |
International Learner |
Third re-enrolment |
Closed |
Resolved |
|
CAN |
2/10/2024 |
International Learner |
Academic Integrity issues. Withdrawn |
Closed |
Resolved |
|
ACD/COM |
8/10/2024 |
International Learner |
Grade appeal |
Closed |
Resolved |
|
DIS |
8/10/2024 |
International Learner |
Unintentional Academic Integrity issues. Support offered |
Closed |
Resolved |
|
DIS |
8/10/2024 |
International Learner |
Academic Integrity breach. Warning and Learning Contract |
Monitoring |
|
|
DIS |
11/10/2024 |
International Learner |
Academic Integrity breach. Learning Contract and Final Warning |
Monitoring |
|
|
DIS |
11/10/2024 |
International Learner |
Academic Integrity – use of translation apps. Warning + Learning Contract |
Monitoring |
|
|
PRB |
15/10/2024 |
International Learner |
Unsatisfactory Progress Warning & Learning Contract |
Monitoring |
|
|
PRB |
15/10/2024 |
International Learner |
Attendance issues, Academic Integrity breach. Final Warning & Learning Contract |
Monitoring |
|
|
CAN |
15/10/2024 |
International Learner |
Unsatisfactory progress. Withdrawn |
Closed |
Resolved |
|
PRB |
16/10/2024 |
International Learner |
Unsatisfactory progress warning and Learning Contract |
Monitoring |
|
|
PRB |
16/10/2024 |
International Learner |
Attendance issues. Warning issued |
Monitoring |
|
|
CAN |
17/10/2024 |
International Learner |
Academic integrity breaches, Unsatisfactory progress. Withdrawn |
Closed |
Resolved |
|
PRB |
21/10/2024 |
International Learner |
Academic Integrity breach. Warning issued |
Monitoring |
|
|
PRB |
23/10/2024 |
International Learner |
Approval for third enrolment in course. |
Closed |
Resolved |
|
ACD |
23/10/2024 |
International Learner |
Grade appeal |
Closed |
Resolved |
|
CAN |
1/11/2024 |
International Learner |
Breach of Learning Contract and Attendance issues |
Closed |
Resolved |
|
DIS |
1/11/2024 |
International Learner |
Attendance issues. Warning issued |
Monitoring |
|
|
DIS |
5/11/2024 |
International Learner |
Attendance issues. Warning issued |
Monitoring |
|
|
DIS |
6/11/2024 |
International Learner |
Attendance issues. Warning issued |
Monitoring |
|
|
DIS |
2/12/2024 |
International Learner |
Academic Integrity breach. Warning issued |
Monitoring |
|
|
DIS |
5/12/2024 |
International Learner |
Falsified Medical Certificate. Warning issued |
Monitoring |
|
2024 Complaints and Notifications Register - Otago Polytechnic Dunedin and Central Campus
| Reference* | Date Received | Raised by | Summary | Status | Outcome |
|---|---|---|---|---|---|
|
Reference* |
Date Rec. |
Raised by |
Summary |
Status |
Outcome |
|
Pae Ora 2022 |
11.9.24 |
SDHB |
Request for information on deceased learner. |
Closed |
Response provided |
|
OIA |
29.3.24 |
Te Pūkenga (original request from learner) |
Request for programme information. |
Closed |
Information provided. Not treated as an OIA |
|
OIA |
April 2024 |
Te Pūkenga (original request from ACT Tertiary Education and Skills spokesperson) |
Request for information on safe space rooms designated for Maori, Pacific, LGBT+, or other identity groups. |
Closed |
Response provided |
|
OIA |
27.8.24 |
Te Pūkenga (original request from lawyer) |
Request for a range of information on CAP programmes (Competency Assessment Programs) for internationally qualified nurses and nurses returning to practice |
Closed |
Response provided |
|
OIA |
10.9.24 |
Te Pūkenga (original request from member of public) |
Request for information about Otago involvement with The Wall Walk, either through kaimahi attendance or funding. |
Closed |
Response provided |
|
OIA |
1.11.24 |
Te Pūkenga (original request from lawyer) |
Request for information regarding payments for Nursing clinical placements. |
Closed |
Response provided |
|
OIA |
20.12.24 |
Te Pūkenga (original request from lawyer) |
Request for information on unified Bachelor of Midwifery. |
Closed |
Response provided |
|
CAN |
23.8.24 |
Staff and learners |
Multiple allegations of inappropriate behaviour. |
Closed |
Enrolment cancelled. |
|
ACD |
2022-2025 |
Learner |
Grade appeal. |
Closed |
Appeal not upheld. |
|
ACD |
Dec 2023 |
Learner |
Grades appeal. |
Closed |
Appeal not upheld |
|
ACD |
6.11.24 |
Learner |
Grade appeal |
Closed |
Grounds for appeal not met. |
|
ACD |
11.11.24 |
Learner |
Request for additional information to support final grade. |
Closed |
Information supplied |
|
ACD |
11.11.24 |
Leaner |
Grade appeal. Grounds for appeal not upheld. |
Closed |
Learner has re-enrolled. |
|
ACD |
18.11.24 |
Learner |
Grade appeal. |
Closed |
Grounds for appeal not met |
|
ACD |
25.12.24 |
Learner |
Grade appeal. |
Closed |
Grounds for appeal upheld |
|
DIS |
23.2.24 |
Learner |
International learner displaying inappropriate behaviour. |
Closed |
Support offered however learner withdrew. |
|
DIS |
27.3.24 |
Learner |
Serious assault |
Closed |
Prosecution |
|
DIS |
17.7.24 |
Learner |
Wilfully set fire to item. |
Closed |
Community service completed |
|
DIS |
Sep 2024 |
Learner |
Disorder incident. |
Ongoing |
At Feb 2025, fine, community service still outstanding. |
|
COM |
21.1.24 |
Learner |
Complaint regarding information re enrolment pathway. |
Closed |
Complaint upheld. |
|
COM |
27.3.24 |
Learner |
Complaint about lack of communication and support. |
Closed |
Complaint not upheld. |
|
COM |
2.4.24 |
Learner |
Complaint about decision to process leading to exclusion of learner from residential accommodation. |
Closed |
Complaint upheld. |
|
COM |
29.4.24 |
Learner |
Complaint relating to level of support provided to learner during study. |
Closed |
Complaint upheld. |
|
COM |
19.6.24 |
Learner |
Complaint about delays in processing withdrawal. |
Closed |
Complaint upheld. |
|
COM |
29.7.24 |
Learner |
Complaint about lecturer behaviour. |
Monitoring |
Complaint upheld. |
|
COM |
9.9.24 |
Learner |
Complaint re issues with enrolment |
Closed |
Complaint upheld. |
|
COM |
2.12.24 |
Learners x 2 |
Complaint regarding lack of information and negative impact of transition plan to unified programme. |
Ongoing |
Complaint not upheld. Appeal of decision upheld. |
2021 and 2022 Complaints and Notifications Register
|
Reference |
Date Received |
Raised by |
Summary |
Status |
Outcome |
|---|---|---|---|---|---|
|
ACD/COM |
17.12.2021 |
Learner
|
Unhappy with result and experience |
Closed |
Resolved |
|
COM |
01.02.2022 |
General Public
|
Unhappy with Accommodation waitlist |
Closed |
Response provided |
|
DIS |
02.02.2022 |
Learner |
Overdue unpaid fines with Proctor |
Closed |
Resolved |
|
DIS |
02.02.2022 |
Learner |
Overdue unpaid fines with Proctor |
Closed |
Resolved |
|
COM |
21.02.2022 |
Learner
|
Online harassment from another learner |
Closed |
Resolved |
|
COM |
22.02.2022 |
Learner |
Request to transfer to online learning not able to be accommodated |
Closed |
Closed |
|
COM |
28.02.2022 |
Graduate
|
Incorrect transcript |
Closed |
Resolved |
|
DIS |
28.02.2022 |
Int learner |
Poor attendance and lack of progress resulting in exclusion |
Closed |
Resolved |
|
COM |
02.03.2022 |
Applicant Learner |
Unhappy with application process |
Closed |
Response provided |
|
COM |
03.03.2022 |
Graduate
|
Waited too long for completion certificate (3 weeks) |
Closed |
Resolved |
|
COM |
14.03.2022 |
General Public
|
Online harassment by a learner |
Closed |
Resolved |
|
Notifiable privacy Breach |
07.03.2020 |
Staff member and Learner
|
Personal information emailed to wrong person |
Closed |
Resolved |
|
DIS |
29.03.2022 |
Int learner |
Poor attendance and lack of progress resulting in exclusion |
Closed |
Resolved |
|
COM |
04.04.2022 |
Learner
|
Dissatisfied with programme delivery |
Ongoing |
Ongoing |
|
COM |
12.04.2022 |
Graduate
|
Experience while learner |
Closed |
Resolved |
|
COM |
14.04.2022 |
Learner
|
Unhappy that programme could not be completed offshore |
Closed |
Resolved |
|
COM |
10.05.2022 |
Learner
|
Learner Project Identified areas with no or poor disability access |
Ongoing |
Ongoing |
|
ACD |
31.05.2022 |
Learner
|
Appealing pass grade |
Closed |
Learner withdrew appeal |
|
COM |
10.06.2022 |
Learner
|
Dissatisfied with Programme support |
Closed |
Resolved |
|
COM |
17.05.2022 |
Learner
|
Dissatisfied with programme delivery |
Ongoing |
Ongoing |
|
COM |
24.05.2022 |
Learner
|
Dissatisfied with programme delivery |
Ongoing |
Ongoing |
|
COM |
01.07.2022 |
Learners |
Dissatisfied with programmes delivery |
Closed |
Resolved |
|
DIS |
06.07.2022 |
Learners
|
Plagiarism - educative approach taken |
Closed |
Resolved |
|
COM |
06.07.2022 |
Learner
|
Dissatisfied with learning experience |
Closed |
Resolved |
|
COM |
08.07.2022 |
Learner
|
Unhappy with contradictory assessment information |
Closed |
Resolved |
|
COM |
13.07.2022 |
Learner
|
Unhappy that application was declined |
Closed |
Resolved |
|
COM |
13. 07.2022 |
Learner
|
Unsatisfactory programme delivery |
Closed |
Resolved |
|
COM |
15.07.2022 |
Learner
|
Unsatisfactory programme delivery |
Ongoing |
Ongoing |
|
COM |
18.07.2022 |
Learner BE
|
Unhappy with programme and support |
Ongoing |
Ongoing |
|
COM |
29.07.2022 |
Learner |
Complained about limit on number of guests at pre-grad event. |
Closed |
Resolved |
|
DIS |
01.08.2022 |
Staff |
Learner in serious breach of Policy and Learner Rights and Responsibilities |
Closed |
Resolved |
|
DIS |
17.08.2022 |
Int learner |
Failed breath alcohol test on campus, excluded |
Closed |
Resolved |
|
DIS |
31.08.2022 |
Int learner |
Poor attendance and failure to pass resulting in exclusion |
Closed |
Resolved |
|
COM |
02.09.2022 |
Int Learner |
Various complaints about learning experience |
Closed |
Resolved |
|
DIS |
07.09.2022 |
Int Learner |
Poor attendance and failure to pass resulting in exclusion |
Closed |
Resolved |
|
COM/Privacy Breach |
07.09.2022 |
Learner via advocate |
Unsatisfactory experience/inadvertent privacy breach |
Closed |
Resolved |
|
COM |
12.09.2022 |
Learner
|
Advocating on behalf of class for more timely responses from staff |
Closed |
Resolved |
|
COM |
19.09.2022 |
Former learner
|
Historic complaint |
Closed |
Resolved |
|
DIS |
29.9.2022 |
Int Learner |
Failure to pass resulting in exclusion |
Closed |
Resolved |
|
COM |
05.10.2022 |
Graduate
|
Follow up re poor experience while a learner |
Closed |
Resolved |
|
COM |
22.10.2022 |
Learner |
Conflict with other learners |
Closed |
Resolved |
|
COM |
18.11.2022 |
Learner |
Issue with advertising work for sale at end of year exhibition |
Closed |
Resolved |
|
HRC |
22.11.2022 |
Contracted staff |
Allegation of racist assessment practices |
Ongoing |
Ongoing |
|
COM |
24.11.2022 |
4 x learners |
Dissatisfied with many aspects of their programme |
Closed |
Resolved |
|
DIS |
7.12.2022 |
Learner |
Long pattern of poor attendance and failure to pass resulting in exclusion |
Closed |
Resolved |
|
DIS |
7.12.2022 |
Learner |
Long pattern of poor attendance and failure to pass resulting in exclusion |
Closed |
Resolved |
|
PRV |
16.12.2022 |
Graduate |
Request for information held on file about him |
Closed |
Resolved |
|
DIS |
22.12.2022 |
Int learner
|
Repeated plagiarism after warnings resulting in exclusion |
Closed |
Resolved
|
Key to abbreviations
OIA - Requests for official information
ACD - Academic appeals
COM - Complaints lodged with the Complaints Coordinator
DIS - Discipline
CAN - Enrolment cancelled
SUS - Learner suspended from course/programme
PRB - Learner on academic probation
OMB - Office of the Ombudsman
PRV - Privacy request
Notifiable Privacy request
The office of the Privacy Commissioner states, "A privacy breach that poses a risk of serious harm or causes serious harm would be one that:
- Causes (or may cause) loss, damage or injury
- Adversely affects (or may adversely affect) the rights and interests of the individual
- Results in (or may result in) significant humiliation, loss of dignity, injury to feelings