Otago Polytechnic
IT helpdesk Blueskin Bay 2018 27a

Community helpdesk

Blueskin Bay Library manager Louise Booth approached Otago Polytechnic asking if it would be possible to hold a free community helpdesk at the library.

A team of our Information Technology Certificate students were able to help. Another team of students were tasked with making a short film and a news article about the event. To prepare for the helpdesk, the students met with Louise to find out what she had in mind, what resources were available, and what issues she anticipated members of the community might raise. On the day arranged, 1 June 2018, the team presented themselves professionally and were able to solve the majority of problems that were presented to them. They also followed up on issues that they couldn’t solve on the day.

The turnout from the community was fantastic and feedback from the clients on the day was of a very high standard. Louise was not only happy with how the team performed but also optimistic about collaborating with Otago Polytechnic again in the future, so a second community helpdesk was held on 2 November 2018.