New Zealand Diploma in Hospitality Management (Level 5)

This programme will enable you to gain the skills and attributes you need to tackle junior/trainee, supervisor or team leader roles across a range of hospitality sectors such as restaurants, bars, cafés, accommodation/hotels or catering.

About the programme

Want to work in a hospitality management role?  

Gain the skills and attributes you need to tackle junior/trainee, supervisor, or team leader roles across a range of hospitality sectors such as restaurants, bars, cafés, accommodation/hotels, or catering. Our on-site training kitchen, café, and restaurant will provide the perfect environment for you to gain hands-on, practical experience so you can build work-ready skills. 

You will graduate from this programme as a highly capable individual with a standard of professional practice that will enhance your employment opportunities. You will be able to confidently and competently provide for the needs of your customers. In addition, you will be able to work independently in a variety of hospitality environments with some responsibility for the management and learning of others.


Your learning will include how to manage facilities, inventory, and supplies; how to monitor and maintain operations and staffing; and how to plan budgets and rosters. In addition, you will discover sales and promotion techniques and how to market a service product. 

The programme will be offered full-time over the course of one year. You'll study seven courses.

First semester 

The following courses are studied in the order they are listed.

  • Introduction to Hospitality Management
  • Marketing Fundamentals and Finance
  • Human Resources.
Second semester 

The following courses are studied in the order they are listed.

  • Operational Management and Work Experience
  • Applied Management in Action. 
Work experience

In addition, work experience runs through part of the second semester. 

This structure allows you to take your learning from the classroom and to apply it in a work-based context within Otago Polytechnic's commercial operations and within industry placements. You will compare/contrast your class learning to your workplace learning, implement the skills you have learned, and reflect on their progress. This will help cement your newly acquired skills into lifelong learning patterns that will help you to succeed in the workplace.

Health and safety

There are a number of Occupational Safety and Health (OSH) issues associated with practical work in areas specific to a commercial kitchen, café, and restaurant environment. These include, but are not limited to, burns from hot liquids or hot objects and cuts from sharp instruments.

Alcohol tasting and consumption may be a risk for some individuals. In compliance with the Sale and Supply of Alcohol Act 2012, parental consent for alcohol consumption as tastings in line with curriculum specifications must be obtained if you are under 18 years of age. Risks will be outlined in more detail during the programme.

Please note: Consumption of alcohol is NOT a compulsory part of the course and other methods of identifying and obtaining knowledge of products can easily be employed on request.

A change for 2023 enrolments

When you apply to study with Otago Polytechnic in 2023, you will be enrolled with Te Pūkenga, the new national network of vocational and applied education in Aotearoa New Zealand. You will learn in the same way, in the same place, and with the same people. The great news is that this enables us to share skills and knowledge across a network of passionate education providers, to better help you succeed. Enrolling in programmes that start in 2023, means that you will graduate with a Te Pūkenga qualification.


While every effort is made to ensure that this sheet is accurate, Otago Polytechnic reserves the right to amend, alter or withdraw any of the contained information. The fees shown in this document are indicative only. Both domestic and international fees are subject to change and are dependent on the development and implementation of Government policies. Please note that additional fees may from time to time be required for external examination, NZQA fees and/or additional material fees.