New Zealand Diploma in Tourism and Travel (Level 5)

Learn how to effectively implement processes that actively support and enhance the visitor experience and evaluate local, national and international tourism operating environments. Please note: This programme is currently open for expressions of interest only.

Express your interest 

This programme will not be available in 2023. However, it may return as an in-work qualification in 2024. Potential applicants will need to be currently working in the travel and tourism sector. 

To express your interest in this programme, please email


About the programme

Keen to hold supervisory positions in the tourism and travel industry?

Then this is the qualification for you! You will learn how to effectively implement processes that actively support and enhance the visitor experience and will evaluate local, national and international tourism operating environments. 

Study is centred on broad management skills delivered with a sustainability focus, and will include tourism-related, Māori values such as manaakitanga and whanaungatanga. 

An educational field trip to an iconic New Zealand tourism destination is included. You will have the chance to engage in tourism activities first hand to build your experience of the industry. This will help to build your knowledge and connect the theory you have learned with practice.

A great springboard into further study, graduates of this programme are eligible to enter the second year of our Bachelor of Applied Management degree. You could also enter other relevant industry or professional qualifications at Level 6 or above.


Exploring Tourism (30 credits)

Interpret and analyse the principles of tourism within an international, national and local tourism environment. 

  • Analyse the tourism environment to determine how governing bodies strategise. 
  • Evaluate the environmental, social, cultural and economic impacts on tourist destinations. 
  • Describe and evaluate supply and demand factors relevant to the tourism industry. 
Tourism Toolkit (30 credits)

Demonstrate professional communication and customer service skills to enable a quality visitor experience. 

  • Apply communication skills appropriate to provide quality service. 
  • Demonstrate effective customer service skills within different tourism sectors. 
  • Demonstrate the management of self and others within a simulated tourism workplace. 
Business of Tourism (30 credits)

Analyse, critique and review business systems and processes within the tourism environment. 

  • Analyse the environment within which tourism businesses operate. 
  • Analyse marketing principles and critique sales practices in a tourism environment. 
  • Evaluate systems and processes utilised in tourism businesses. 
Tourism in Action (30 credits)
  • Design a business concept which considers factors that contribute to the creation of a tourism business. 
  • Develop a business concept for a tourism venture. 
  • Analyse and critique the application of processes in a tourism business venture.


While every effort is made to ensure that this sheet is accurate, Otago Polytechnic reserves the right to amend, alter or withdraw any of the contained information. The fees shown in this document are indicative only. Both domestic and international fees are subject to change and are dependent on the development and implementation of Government policies. Please note that additional fees may from time to time be required for external examination, NZQA fees and/or additional material fees.