Otago Polytechnic

Starting life as a new student can be exciting as well as challenging. Our Student Success Team is here to help you through any issues that may arise, and to make sure that your time here is rewarding and fun!

Student rights and responsibilities

Otago Polytechnic is committed to providing an environment that is enjoyable, safe and secure for all students, staff and visitors. All students should be guided by principles of openness, fairness and respect, and should be able to engage in the activities of learning in a manner that strives for excellence. Student Rights and responsibilities apply to all students, and act as a guide to the policies and practices within the Polytechnic. For more detailed information, please click here.

Terms and conditions of enrolment

It is important that you read Otago Polytechnic’s terms and conditions/policies before you apply. When you sign the declaration on the enrolment form, it means that you are accepting these terms and conditions. The Auckland International Campus has specific terms and conditions surrounding fees, programme and/or course cancellations, refunds and/or withdrawal, and privacy. Click here to read these. Please be aware that all other Otago Polytechnic terms and conditions also still apply to you. 


As a new student, it is important to attend Orientation as it will help you get settled in at Otago Polytechnic and adjust to your new life in Auckland. The week before classes begin, you will attend a number of sessions with our student advisors and academic staff who will provide you with key information. During this week, you will get to choose your papers and attend valuable academic workshops to help you adjust to New Zealand's education system. You will have a chance to meet with your fellow classmates and find out about life in Auckland. You will also be informed about key processes and procedures at Otago Polytechnic and have plenty of opportunities to have any questions or concerns answered.

Student success

Otago Polytechnic’s Student Success Team will do their very best to help you with any questions or concerns you may have. This includes assistance with study and assignments, queries around visas and insurance, career guidance and advice, finding accommodation, financial and budgeting advice, balancing commitments, dealing with grievances or harassment, and health concerns and referrals (includes emotional or physical health concerns). You can contact a student advisor by phone or you can email us to make an appointment. Alternatively, you can pop into our office which is located in Room 101, Level 1.

Contact us:
New Zealand 0800 111 212 ext. 311 (Julia Lange) or 807 (Jordyn Thompson)                                                                                                                                       Overseas +64 9 309 0301 ext. 311 or 807

Counselling services

All international students are covered for counselling and psychological services under their student insurance policy (students will need to check their individual policy wording for exact terms and conditions). Alternatively, a qualified counsellor is available on our campus if you would like to schedule an appointment.

24-hour emergency line

Stuck in an emergency situation? Have you called 111? We have a 24-hour emergency phone service available if something happens outside of our regular office hours. Please note, 111 is New Zealand’s emergency services number (police, fire, ambulance) – if you are in a seriously critical situation, please call 111 first, then call us as soon as you are able to. You can reach us on +64 21 028 287 11