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Frequently Asked Questions

 

I think I’m eligible but the registration message doesn’t appear when I log in to the Student Hub?

Don’t panic. If you feel that you are eligible to graduate but a registration message isn’t appearing when you log in to the Student Hub, please email graduation@op.ac.nz  

I don’t know my results yet - should I register for graduation?

Yes, you should register even you haven't had your results yet. All graduation registrations are subject to your final results and the successful completion of your programme.

If you are unsure if you are eligible to graduate please contact your Programme Leader or School/College Administrator before you register.

Can I purchase extra tickets and do I pay for extra tickets?

Please note we will NOT be issuing tickets for your guests. 

All guests may sit in any unreserved seating, however if your guests do require special seating requirements they will be issued separate tickets.

How can I cancel my registration?

You must notify the Graduation Team (graduation@op.ac.nz) at least five days prior to graduation if you are cancelling your order

Cancelled orders will be fully refunded into your bank account (please provide proof of account details).

The processing of refunds takes up to 10 working days.

Where is the gown room?

The gown room is located in B Block, accessible from St David Street. 

View on Google maps

Download full PDF map

Can I get replacement certificates?

Yes you can, please contact us by email at certificates@op.ac.nz regarding replacement certificates.

Charges may apply depending on the nature of the replacement requested.

What can I wear with my regalia (gown)?

There is no prescribed dress code, but your graduation ceremony is a formal celebration of your achievement, and we encourage you to dress appropriately.