Student Health

Student Health closed Friday 11 December - Tuesday 9 February 

If you require medical or accident assistance during this time, you can:  

• go to the Urgent Doctors (18 Filleul Street, 8.00am-10.00pm - 03 479 2900)
• go to the Emergency Department for after-hours treatment (10.00pm-8.00am)
• go to your Family GP.  

For any health advice during this time, please phone Healthline 0800 611 116.

For any Covid-19 related advice, please phone the Covid Healthline 0800 847 8719.

Student Health appointments

We are available for appointments Monday-Friday, 9.00am-4.30pm and are providing our full range of primary health care services. We are operating with the same restrictions we had in place during Alert Level 3. 

This means our doors will remain locked and all appointments will continue to be triaged over the phone first. 

Appointments 

• All patients must phone for an appointment - please do not arrive at Student Health without phoning first. 
• All patients will be triaged over the phone first. Your appointment will then either be in-person or via telehealth (phone or video). 
• All appointments will incur the usual charges (including telehealth). 
• If you are having a telehealth consult, please make sure you are available at the agreed time for your consultation. If the doctor is unable to get hold of you at that time, you will need to ring back and arrange another time. Missed appointments will still incur a fee.
• If you are asked to present for a face-to-face consultation, please arrive on time and phone Student Health to let us know you are here. If you are late, you will need to rebook.  

Facility 

• Student Health doors are locked. Staff will give you access at your arranged appointment time. Please phone to let reception know you are waiting. 
• Please maintain physical distancing while waiting to access Student Health. 
• The number of patients within the facility will be based on the 2m distancing rule. 
• Student Health is split into two different areas. You will be notified of what entrance you need to present to for your face-to-face appointment when you make your appointment time. 
• Hand sanitiser is available and we ask that you use it when entering and exiting Student Health. 
• Unless organised with the doctor beforehand, we are unable to accommodate friends presenting with you to wait for you.