- Location
Dunedin
- Duration
- One semester full-time; part-time options
- Delivery
On campus
- Credits
- 60
- Level
- 3
- Start
- February and July
- Apply
- until start date
Are you already in, or seeking to move into, a general administrative, data entry, receptionist or customer service role?
Then this programme is ideal!
Amongst other skills, you will learn how to use the keyboard, schedule organisation, and how to create documents and spreadsheets. You will also learn how to prioritise your workload and manage your personal development. The programme includes a practical work component in a simulated office environment enabling you to develop your skills and undergo assessment in a business setting.
You can study this programme at our campus in Dunedin or online via the TANZ eCampus.
Career outcomes
Graduate as a work-ready individual who has the ability to contribute to the performance and productivity of a business organisation. Roles could include:
- General Administrator
- Data Entry Operator
- Junior Personal Assistant
- Receptionist
- Customer Service
- Office Administration Assistant
- Word Processing Operator
- Contact Centre Worker.
Entry requirements
- Open entry.
All students (international and domestic) for whom English is not a first language:
- must demonstrate English Language skills with an IELTS overall band score (academic) of 5.0, with no band score lower than 5.0 OR
- must provide acceptable alternative evidence of English language proficiency depending on the visa decline rate of the country you are from. See here for acceptable evidence and visa decline rates by country.
Please note: All scores must be achieved in a single test completed in the preceding two years. You cannot combine scores from multiple tests. If you have achieved NCEA Level 3 University Entrance you are not required to provide evidence of English Language skills.
You will study
This Certificate has three courses which must be completed in the following order:
| Course name | Description | Level | Credits |
| Administration Essentials | Discover how to produce business documents to meet industry specifications | 3 | 15 |
| Administration Professionals | Learn how to become a professional administrator who demonstrates professional and ethical behaviour in a socially- and culturally-appropriate manner to provide proficient customer service | 3 | 15 |
| The Practice | Learn how to work professionally in a business entity to provide administrative and general services that support everyday operational activities | 3 | 30 |
Further study options
Successful completion of this programme creates a direct pathway to further business studies for the New Zealand Certificate in Business (Administration and Technology) (Level 4) which will prepare you for a senior administration role. This programme is available at our Dunedin Campus or online via the TANZ eCampus.
Additional costs
You must be prepared to supply your own headphones, stationery and textbooks (if requested by your lecturer).
Your workload
Course work for this programme will require approximately 20 hours of directed study in the form of class attendance per week. You will be expected to spend equal hours of your own time in self-directed study in order to successfully complete this programme.
Student loans and allowances
Student loans and allowances are for domestic students only. For information about student loans and allowances please visit the Studylink website. It is important to apply for your student loan/allowance at the same time as you apply for this programme, due to the length of time Studylink take to process. Loan/allowance applications can be cancelled at any time if you decide to withdraw your programme application or if it is unsuccessful.
Disclaimer
While every effort is made to ensure that this sheet is accurate, Otago Polytechnic reserves the right to amend, alter or withdraw any of the contained information. The fees shown in this document are indicative ONLY. Both domestic and international fees are subject to change and are dependent on the development and implementation of Government policies. Please note that additional fees may from time to time be required for external examination, NZQA fees and/or additional material fees.