Otago Polytechnic

Certificate in IT Service and Support

Want to prepare for employment as a computer technician?

Every industry, organisation and business in the world relies on computer technology in one way or another and the right qualification will create numerous employment opportunities for you in this global industry. Information technology may be changing all the time, but one thing is certain - it is definitely here to stay. As the human population steadily increases and the vast majority of people have their own computer, the need for experienced IT professionals will continue to grow. There are already far more IT jobs than there are graduates and employers are desperate for staff with a solid understanding of the industry and a willingness to continue developing new skills.

Supply the demand! Study in a creative and innovative environment and learn about PC hardware, configuring and troubleshooting Microsoft Windows and Apple Workstations, networks and server administration. Explore Cisco CCNA, Linux and Security and prepare for a number of external qualifications including CompTIA A+ and Microsoft Certified Technical Specialist (MCTS). As well as technical skills, develop the professional communication skills necessary to support end users and clients. Benefit from the small class sizes, allowing for one-on-one attention from experienced teachers, and the chance to practice your newly acquired skills with a range of excellent equipment supporting business services and software applications. 

Please note: All certificate and diploma Information Technology qualifications are currently being reviewed by the New Zealand Qualifications Authority (NZQA). Qualification titles and content may be altered as a result of the review but any changes will be introduced and communicated over a transitional period so that there is minimal impact on students. 

Skills required
  • Good communication skills
  • Technical skills
  • Planning, organisational and problem-solving skills.
Entry requirements
  • There are no academic entry requirements. However, to ensure your ability to succeed at Level 4, selection will be based on your academic and/or work experience.
  • International students will be individually assessed to ensure you are ready for this study. 
  • If English is not your first language, you must demonstrate English language skills equivalent to an IELTS overall band score (academic) of 5.5, with no less than 6.0 in writing, and no less than 5.0 in all other bands.
Additional documentation

You must supply certified copies of proof of identify, academic records and proof of residency (where appropriate).

Selection procedure

All eligible applications will be accepted unless the number of applicants exceeds the available places. In this case, the Programme Manager will select applicants based on a judgement of the applicant's likelihood to succeed.

Additional costs

You must have a portable USB hard drive with at least 50GB of free space and will be required to purchase textbooks costing approximately $600.

Further study options

Hone your skills and expand your employment potential with the Bachelor of Information Technology degree. You will receive some credits towards this degree upon successful completion of the Certificate.

Programme specific risks

You will be advised of any specific risks during the programme.

You will study

Cover a broad range of topics that will equip you with the skills and knowledge necessary to work as a computer technician.

Your workload

Full-time: An average week will consist of approx.17 hours of directed learning and up to 15 hours of self-directed study. 

Qualification structure







Complete all 75 credits

Professional Practice

Covers a range of non-technical skills required to work as a technician focusing on various forms of professional communication.


IT Essentials

Follows the Cisco IT Essentials Curriculum looking at PC maintenance.


Supporting Apple Workstations

Introduction Apple computer hardware and software support with a focus on troubleshooting common problems.


Customer Service

Learn how to identify and meet customer needs and manage IT services.



Select 45 credits (three courses)

Not all courses are offered in any one year

Supporting Business Services

Support a range of server-based business services such as email, website, SharePoint etc.


Introduction to Networking

Learn the fundamental theory and practice of data networks. Uses courseware developed Cisco to begin studying for CCNA.


Windows Enterprise Support

Support and maintain desktops in an enterprise.


Introduction to Linux Course

Based on CompTIA Linux+, introduces you to administering a Linux server. 


Student loans/allowances

Student loans and allowances are for domestic students only. For information about student loans and allowances please visit the Studylink website. It is important to apply for your student loan/allowance at the same time as you apply for this programme, due to the length of time Studylink take to process. Loan/allowance applications can be cancelled at any time if you decide to withdraw your programme application or if it is unsuccessful. 

Recognition of prior learning

If you have extensive knowledge and skills due to practical experience in this area, enquire about our recognition of prior learning process at Capable NZ. You may have already gained credits towards this qualification.

Links to useful websites

Connect with Computing and IT students, graduates and staff on our very active Facebook page.


While every effort is made to ensure that this sheet is accurate, Otago Polytechnic reserves the right to amend, alter or withdraw any of the contained information. The fees shown in this document are indicative ONLY. Both domestic and international fees are subject to change and are dependent on the development and implementation of Government policies. Please note that additional fees may from time to time be required for external examination, NZQA fees and/or additional material fees.

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