Otago Polytechnic

New Zealand Diploma in Tourism and Travel (Level 5)



One year full-time; up to three years part-time

On campus with field trips 

February and July
until start date
  • Location
    Study breaks
  • Dunedin
    18 February 2019
    14 May 2019 - 1 June 2019
Keen to hold supervisory positions in the tourism and travel industry?

Then this is the qualification for you! You will learn how to effectively implement processes that actively support and enhance the visitor experience and will evaluate local, national and international tourism operating environments. 

Study is centred on broad management skills delivered with a sustainability focus, and will include tourism-related, Māori values such as manaakitanga and whanaungatanga. 

An educational fieldtrip to an iconic New Zealand tourism destination is included. You will have the chance to engage in tourism activities first hand to build your experience of the industry. This will help to build your knowledge and connect the theory you have learned with practice.

Upon successful completion of this Diploma, you will have gained 120 credits towards the Bachelor of Applied Management

Fee information

The tuition fees shown in the right-hand column are part of the Government’s Key Information for Students (KIS). This data is pulled from a database that the Tertiary Education Commission (TEC) control. It is based on an average fee from the previous year.

This means there is always a difference between the TEC/KIS fee shown and Otago Polytechnic’s current indicative fee (other reasons also affect the KIS data such as fee reductions for students granted Recognition of Prior Learning). Due to this, the indicative fee below is the best guide for prospective students.

Information about compulsory student services levy >

Please note: The KIS data only applies to domestic students. Up-to-date international student fees can be found by clicking the International tab in the top right corner of this page.  

Entry requirements 
  • We prefer that you have NCEA Level 3, however the minimum academic entry criteria is NCEA Level 2 including 10 literacy credits, or equivalent. 


All students (international and domestic) for whom English is not a first language:

  • must demonstrate English Language skills with an IELTS overall band score (academic) of 5.5, with no band score lower than 5.0 OR
  • must provide acceptable alternative evidence of English language proficiency depending on the visa decline rate of the country you are from. See here for acceptable evidence and visa decline rates by country.

Please note: All scores must be achieved in a single test completed in the preceding two years. You cannot combine scores from multiple tests. If you have achieved NCEA Level 3 University Entrance you are not required to provide evidence of English Language skills.


Additional costs

You will be required to purchase a corporate uniform which will cost approximately $300.

You will study 
Course title Credits Level Total learning hours
Exploring Tourism 30 5 300
Tourism Toolkit 30 5 300
Business of Tourism 30 5 300
Tourism in Action 30 5 300 
  120   1200
Course outlines 

Exploring Tourism 

Interpret and analyse the principles of tourism within an international, national and local tourism environment. 

  • Analyse the tourism environment to determine how governing bodies strategise. 
  • Evaluate the environmental, social, cultural and economic impacts on tourist destinations. 
  • Describe and evaluate supply and demand factors relevant to the tourism industry. 

Tourism Toolkit 

Demonstrate professional communication and customer service skills to enable a quality visitor experience. 

  • Apply communication skills appropriate to provide quality service. 
  • Demonstrate effective customer service skills within different tourism sectors. 
  • Demonstrate the management of self and others within a simulated toruism workplace. 

Business of Tourism 

Analyse, critique and review business systems and processes within the tourism environment. 

  • Analyse the environment within which tourism businesses operate. 
  • Analyse marketing principles and critique sales practices in a tourism environment. 
  • Evaluate systems and processes utilised in tourism businesses. 

Tourism in Action 

  • Design a business concept which considers factors that contribute to the creation of a tourism business. 
  • Develop a business concept for a tourism venture. 
  • Analyse and critique the application of processes in a tourism business venture. 
Your workload

This programme consists of teacher-directed learning hours (384), student-managed learning hours (786), and authentic work experience learning hours (30). 

Teacher-directed learning hours: the hours we expect a student to be engaged in learning opportunities facilitated by a teacher who is physically present with the learners. These hours include any face-to-face activities in classrooms including tutorials and required online learning activities delivered synchronously with teacher facilitation. 

Student-managed learning hours: the hours we expect a student to engage in learning activities without the presence of the teacher and where the student is required to self-manage to complete a learning activity within the expected timeframe. Student-managed learning hours may be in face-to-face and online modes. The learning activities may be designed by the teacher but carried out by a student alone or in groups, for example in a student-managed project, asynchronous online learning or preparation of an assessment task. 

Authentic work experience learning hours: the hours we expect a student to be engaged in learning opportunities focused on work. These might be real work experiences or they might be interactive learning activities that have been designed to replicate as much as possible the tasks or activities or settings of real world work. In other words activities that are designed to ‘feel’ like a real work place situation. These may take place on campus or off campus and be face-to-face or technology-enhanced. 

Student loans and allowances

Full-time domestic students of this programme are eligible for student loans and allowances (dependent on age and financial circumstances.) Please contact Studylink for additional information. Phone 0800 88 99 00 or visit www.studylink.govt.nz

Recognition of prior learning

If you already have extensive knowledge and skills gained from practical experience in this area, enquire about our recognition of prior learning process at Capable NZ. You may have already gained credits towards this qualification in the course of your life. Visit www.capablenz.ac.nz


While every effort is made to ensure that this sheet is accurate, Otago Polytechnic reserves the right to amend, alter or withdraw any of the contained information. The fees shown in this document are indicative ONLY. Both domestic and international fees are subject to change and are dependent on the development and implementation of Government policies. Please note that additional fees may from time to time be required for external examination, NZQA fees and/or additional material fees.

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