Otago Polytechnic

New Zealand Certificate in Tourism (Level 4) (Operations)



One semester

Blended delivery; face-to-face teaching in the classroom and online learning

Until start date
  • Location
    Study breaks
  • Dunedin
    22 February 2021
    19 April 2021 - 30 April 2021
  • Dunedin
    19 July 2021
    4 October 2021 - 15 October 2021
Adventurous, friendly and enthusiastic? Enjoy meeting new people and keen to travel?

Embark on a career in the tourism industry and the world is your oyster!

New Zealand is a world-class tourist destination and tourism is one of this country’s leading industries. It is vitally important to our economy and there are numerous employment opportunities for qualified individuals both within New Zealand and overseas.

This exciting, hands-on Certificate will give you the skills to provide a quality visitor experience through your in-depth knowledge of New Zealand tourism destinations. You will also be able to implement customer service and information advice and contribute to the overall effectiveness of a tourism business.

Graduates of this qualification will be able to work in a variety of roles in the tourism industry, in areas such as customer service and sales, and in frontline, attraction and activity positions.

During this programme, you will take part in a series of local industry visits and will organise a trade show.

This qualification is taught using real-life scenarios and you will benefit from the expertise and guidance of our industry-experienced, qualified teaching staff. 

Entry requirements
  • You must be at least 17 years old.
  • You must hold NCEA Level 2 OR have relevant work experience in retail/sales/hospitality or any customer service-related industry. 
  • If English is not your first language, you must provide:

If you need to improve your English Language skills, we offer a wide range of English programmes

Selection procedure 

If there are more applicants than places available, applicants will be prioritised based on the level of industry and academic achievement. 

You will study

This Certificate is a 60-credit qualification, made up of two 30-credit courses, Tourist Experience and Tourism Professional.

During the Tourism Experience course you will acquire the skills and gain the knowledge to assist tourists in experiencing New Zealand’s diverse tourism regions, attractions and activities. You will also visit tourism businesses related to accommodation, transportation, attractions and activities on various field trips.

During the Tourism Professional course you will gain the skills and attributes to become competent with workplace practices in New Zealand tourism enterprises. This includes demonstrating communication skills and applying customer service strategies, relevant New Zealand legislation and the application of core Māori values in a business context. This course also includes a career session on how to prepare your CV and an overview of interview skills.

Your workload 

You will be required to undertake approximately 21 hours per week of directed study in the form of lectures and practical work sessions.  It is expected that you will contribute 14 hours of your own time in self-directed study to allow for successful completion of this Certificate.

Further study options 

Expand your employment potential by studying our New Zealand Diploma in Tourism and Travel (Level 5). Alternatively, you could consider studying one of our other business qualifications such as the Bachelor of Applied Management.

Student loans and allowances

Full-time domestic students of this programme are eligible for student loans and allowances (dependent on age and financial circumstances.) Please contact Studylink for additional information. Phone 0800 88 99 00 or visit www.studylink.govt.nz

Recognition of prior learning

If you already have extensive knowledge and skills gained from practical experience in this area, enquire about our recognition of prior learning process at Capable NZ. You may have already gained credits towards this qualification in the course of your life. Visit www.capablenz.ac.nz


While every effort is made to ensure that this sheet is accurate, Otago Polytechnic reserves the right to amend, alter or withdraw any of the contained information. The fees shown in this document are indicative ONLY. Both domestic and international fees are subject to change and are dependent on the development and implementation of Government policies. Please note that additional fees may from time to time be required for external examination, NZQA fees and/or additional material fees.

Apply Now