- You must be at least 17 years old.
- You must hold NCEA Level 2 OR have relevant work experience in retail/sales/hospitality or any customer service-related industry.
- If English is not your first language, you must provide:
- New Zealand University Entrance OR
- Overall Academic IELTS 5.5 with no individual band score lower than 5.0 (achieved in one test completed in the last two years), OR
- Acceptable alternative evidence of the required IELTS (see here for NZQA proficiency table and here for list of recognised proficiency tests).
If you need to improve your English Language skills, we offer a wide range of English programmes.
If there are more applicants than places available, applicants will be prioritised based on the level of industry and academic achievement.
You will study
This Certificate is a 60-credit qualification, made up of two 30-credit courses, Tourist Experience and Tourism Professional.
During the Tourism Experience course you will acquire the skills and gain the knowledge to assist tourists in experiencing New Zealand’s diverse tourism regions, attractions and activities. You will also visit tourism businesses related to accommodation, transportation, attractions and activities on various field trips.
During the Tourism Professional course you will gain the skills and attributes to become competent with workplace practices in New Zealand tourism enterprises. This includes demonstrating communication skills and applying customer service strategies, relevant New Zealand legislation and the application of core Māori values in a business context. This course also includes a career session on how to prepare your CV and an overview of interview skills.
You will be required to undertake approximately 21 hours per week of directed study in the form of lectures and practical work sessions. It is expected that you will contribute 14 hours of your own time in self-directed study to allow for successful completion of this Certificate.
Further study options
Expand your employment potential by studying our New Zealand Diploma in Tourism and Travel (Level 5). Alternatively, you could consider studying one of our other business qualifications such as the Bachelor of Applied Management.
Student loans and allowances
Full-time domestic students of this programme are eligible for student loans and allowances (dependent on age and financial circumstances.) Please contact Studylink for additional information. Phone 0800 88 99 00 or visit www.studylink.govt.nz
Recognition of prior learning
If you already have extensive knowledge and skills gained from practical experience in this area, enquire about our recognition of prior learning process at Capable NZ. You may have already gained credits towards this qualification in the course of your life. Visit www.capablenz.ac.nz
While every effort is made to ensure that this sheet is accurate, Otago Polytechnic reserves the right to amend, alter or withdraw any of the contained information. The fees shown in this document are indicative ONLY. Both domestic and international fees are subject to change and are dependent on the development and implementation of Government policies. Please note that additional fees may from time to time be required for external examination, NZQA fees and/or additional material fees.