Otago Polytechnic

STAR - Customer Service



Two days

Blended - on campus and online

9 and 10 October
Anytime via your high school Career Advisor

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Want the skills to provide excellent customer service? Learn how to communicate effectively with customers and present yourself to a professional standard within a restaurant setting.

This STAR course is for high school students in years 11 – 13. Check out our STAR courses page for more information.

Note: These courses are run subject to minimum numbers enrolling.


What you'll learn

Unit 57 - 2 credits: This unit standard is for people entering, or employed in, the service sector who wish to build their customer service skills. People credited with this unit standard are able to: describe customer service; provide customer service; and respond to a customer complaint.

Unit 28145 - 2 credits: This pre-entry unit standard is for people training to work in the hospitality, retail or travel and tourism sectors. This unit standard will be assessed in a service delivery context and relates to the methods and techniques used to interact with customers at a basic level to provide service delivery outcomes in a hospitality, retail or travel and tourism workplace.

Total: 4 credits at Level 2

This two-day course runs from 9.00am until 3:30pm both days


What to bring with you

Please bring a highlighter pen, ballpoint pen and some paper.


While every effort is made to ensure that this sheet is accurate, Otago Polytechnic reserves the right to amend, alter or withdraw any of the contained information. The fees shown in this document are indicative ONLY. Both domestic and international fees are subject to change and are dependent on the development and implementation of Government policies. Please note that additional fees may from time to time be required for external examination, NZQA fees and/or additional material fees.