Otago Polytechnic

New Zealand Certificate in Retail (Level 4)



19 weeks full-time; part-time options available

Delivered through the TANZ eCampus. Online activities - readings, discussion forums, research tasks and fact finding. Study will be mainly self-directed and is flexible to suit your needs.

  • Location
    Study breaks
  • Online (TANZ)
    2 December 2019
  • Online (TANZ)
    3 February 2020
  • Online (TANZ)
    2 March 2020
  • Online (TANZ)
    27 April 2020
  • Online (TANZ)
    25 May 2020
  • Online (TANZ)
    22 June 2020
  • Online (TANZ)
    30 March 2020
Delivered through our TANZ eCampus

Gain the skills to work in a senior retail, customer services or specialist role in the retail sector with this fully online programme. This may include retail sales, merchandising or specialist technical knowledge areas.

This qualification is also ideal if you are already working in these roles and need a credential to support your career progression in a range of organisations in the retail sector.

This programme focuses on standards of professional practice for retail sector specialist roles that contribute to improving performance and productivity in the workplace and providing customers with a positive retail experience. 

Please note: Learners under the age of 18 cannot apply for this programme.

What will I learn?

During this qualification, you will gain the skills, knowledge and attributes to competently and independently work in the retail sector.

Graduates of this qualification will be able to:

  • monitor and maintain health, safety and security practices within a retail environment to ensure own safety and minimise potential hazards for customers and co-workers in a retail environment
  • coordinate interactions with colleagues, managers and customers to provide efficient customer service in a retail environment
  • maintain the application of standard operating policies and procedure to work roles in a retail environment
  • apply specialist product and/or service technical knowledge and skills to retail interactions. 
Entry requirements
  • 40 credits NCEA Level 1, including 10 literacy credits and 10 numeracy credits; OR
  • New Zealand Certificate in Retail (Level 3).

Additional Requirements
You must currently be working in a retail environment.

If you need to improve your English Language skills, we offer a wide range of English programmes

Your workload

This programme has a duration on 19 weeks full-time with part-time options (please contact us to discuss these). 

Programme structure
Course title Level Credits Learning hours
Specialist Retail 1 4 15 150
Specialist Retail 2 4 15 150
Applied Communication 4 15 150
Operational Policies and Procedures 4 15 150
Total   60 600
Course descriptors
1. Specialist Retail 1

To enable students to apply specific product and service knowledge to meet customer needs in a retail environment.

Learning outcomes:

  • Apply specialist product knowledge.
  • Manage complex sales transaction.
2. Specialist Retail 2

To enable students to apply skills to improve business performance in a sales role

Learning outcomes:

  • Improve business performance in a sales role.
  • Develop and evaluate sales proposals.
  • Produce draft promotional material.
3. Applied Communication

To enable students to manage effective communication with internal and external stakeholders

Learning outcomes

  • Write effectively for a business environment.
  • Manage difficult conversations.
  • Coordinate interactions with colleagues, managers and customers.
4. Operational Policies and Procedures

To enable students to manage team operational policies and procedures in a retail environment.

Learning outcomes

  • Monitor and maintain both health and safety and theft and fraud.
  • Evaluate and maintain operational policies and procedures within your work team.
  • Solve variations in reconciliations of sales takings.
Further study options

Successful completion of this programme can lead to further study in business qualifications at Level 5. 

Career opportunities for graduates

Specialised or senior retail or customer service roles in a wide variety of retail workplaces, which may include retail sales, merchandising, or specialist technical knowledge areas.

Student loans and allowances

Full-time domestic students of this programme are eligible for student loans and allowances (dependent on age and financial circumstances.) Please contact Studylink for additional information. Phone 0800 88 99 00 or visit: www.studylink.govt.nz

Recognition of prior learning

If you already have extensive knowledge and skills gained from practical experience in this area, enquire about our recognition of prior learning process at Capable NZ. You may have already gained credits towards this qualification in the course of your life. www.capablenz.ac.nz


While every effort is made to ensure that this sheet is accurate, Otago Polytechnic reserves the right to amend, alter or withdraw any of the contained information. The fees shown in this document are indicative ONLY. Both domestic and international fees are subject to change and are dependent on the development and implementation of Government policies. Please note that additional fees may from time to time be required for external examination, NZQA fees and/or additional material fees.

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